The new remote diagnostics will continuously monitor the entire 1GHz cable connection to all data and video channels
Networking and communications ICs manufacturer Broadcom has launched a suite of remote monitoring and diagnostic tools for cable operators, based on its Full-Band Capture digital tuning technology.
The new remote diagnostics will continuously monitor the entire 1GHz cable connection to all data and video channels, providing access to real-time data and visibility into a user's home coax network to troubleshoot customer service issues.
By using Full-Band Capture digital tuning technology chipsets, the Full-Band Capture Remote Diagnostics technology will be implemented on the company's entire cable set-top box, gateway and modem platforms.
Broadcom Broadband Communications Group executive vice president and general manager Dan Marotta said the Full-Band Capture digital tuning technology not only gives operators the flexibility to deliver more channels and services at a lower cost, but it also enables the ability to deliver remote diagnostic services.
"This service is not only delivering a vastly improved customer service experience, but also facilitates huge cost savings for operators," Marotta said.
Broadcom's new full suite of remote monitoring and diagnostic tools are optimised for individual operator needs, helping operators to gather troubleshooting information without impacting customer video or data service.
The new remote diagnostics features advanced diagnostic capabilities including demodulator statistics and RF spectrum analyser functions and active non-intrusive monitoring to provide continual checks without impacting user viewing or broadband experience.
Full-Band Capture Diagnostics platforms integrates with the TR-69 protocol, Simple Network Management Protocol (SNMP) or other web server-based protocols to provide both remote and home access to real-time RF diagnostics data.